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FAQs

Got questions? Below are answers to the questions we hear most often. If you don't find what you're looking for, please call customer service at 1-800-SITEONE (1-800-748-3663) or email us here.

Buy Online, Pick Up In Branch

Buy Online, Pick Up in Branch is valid only at the specific branch selected when placing your order. Pick up is available during normal branch operating hours and only for confirmed orders. Subject to availability. 

**Some exclusions apply. See product detail for parcel eligibility. We reserve the right to change or end this offer at any time. A SiteOne associate will call you to schedule a store delivery. Please allow 3-7 business days for delivery, based on item availability. All returns are subject to SiteOne's standard return policy. Void where prohibited.